Voucher terms

As of: 10 November 2026

§ 1 Provider and scope

These terms apply to gift vouchers from Camping am See, owner Frank Kühnel, Strandweg 30, 78476 Allensbach, Germany (“we”), bought online at campingamsee.com or at our reception.

§ 2 What the voucher is

The voucher is a value voucher for an amount in euros. It is valid only at Camping am See in Allensbach.
You can redeem it for overnight stays, extras in your booking, tourist tax, the final bill on departure and bread rolls.
The voucher does not entitle you to a particular pitch or period. You can book whatever is available. We operate seasonally.
The voucher does not earn interest.

§ 3 Voucher number and guest account

Every voucher has its own number with a QR code. As long as it is not stored in a guest account, anyone who shows or enters the number can redeem it, online, at reception or at the kiosk. That is how you can give it away or pass it on.
Please treat the number like cash. If it is lost or becomes known to unauthorised persons, we are not liable for redemption by third parties, except in cases of intent or gross negligence on our part. No replacement voucher is issued in that case.
Once the voucher is stored in a guest account, it can only be redeemed for bookings of that account: online only when logged in, at reception only for bookings of that account. This protects it against loss. You can see the remaining value, validity and every redemption in your account.
If there is a specific suspicion of fraud, for example when the purchase was paid, we may temporarily block redemption. We will then inform the buyer or holder, as far as we know them, and lift the block as soon as the suspicion is not confirmed.

§ 4 Validity

The voucher is valid until 31 December of the third year after purchase. A voucher bought in 2026 is therefore valid until 31 December 2029. The expiry date is printed on the voucher. This corresponds to the statutory limitation period.

§ 5 Remaining value, no cash payout

You can redeem the voucher in several parts. The remaining value is kept until the expiry date, even small amounts.
If the voucher does not cover everything, you pay the rest by card, at reception also in cash.
The voucher and any remaining value are not paid out in cash or to a bank account. If a booking paid with the voucher is cancelled, we credit the voucher share back to the voucher. Your right of withdrawal under § 7 is not affected.

§ 6 Purchase and delivery

Online, the contract is concluded when you complete the payment. Payment is made by card, Apple Pay or Google Pay via our payment provider Nexi.
You receive the voucher immediately as a PDF, or it is sent by email to the recipient at the time you chose. We send you the receipt by email.

§ 7 Right of withdrawal

If you buy the voucher online as a consumer, you can withdraw from the purchase within 14 days. How this works and what happens then is explained in the withdrawal policy. There you will also find the “Withdraw from contract” button and the model withdrawal form.

§ 8 Your own photo, message and details of others

Anyone who uploads their own photo confirms that they are allowed to use it and that the people shown have agreed. Unlawful content is not permitted.
Every image is checked automatically before use. We may still reject an image afterwards. In that case you choose another design.
If you give the recipient’s name or email address, you make sure they agree to the voucher being delivered to them. More on this in the privacy policy.

§ 9 Final provisions

German law applies. If you live in another EU country as a consumer, you keep the protection of the mandatory rules of your country.
Later changes to these terms do not apply to your disadvantage to vouchers that have already been bought.
Otherwise our general terms and conditions apply, and for bookings also the reservation rules.